Security & privacy
Your salon’s data, protected.
How TrueStyleAI keeps your business, your team and your customers safe.
Secure sign-in
Accounts use a dedicated identity platform with email verification. Each person only sees their own workspace: customer, stylist, branch admin or group owner.
Payments by Stripe
Deposits, fees and QR payments are processed by Stripe and paid straight into your own Stripe account. Card details never touch TrueStyleAI’s servers.
Customer photos stay private
Photos are used for the customer’s previews and visit history, private to your salon. Before-and-afters are only shared when the customer agrees.
Hosted in Australia
The TrueStyleAI platform runs on Microsoft Azure in the Australia East region, with all traffic encrypted over HTTPS.
Protection against abuse
Public booking is protected by a human check, rate limits, daily caps and email confirmation, so fake bookings don’t fill your diary.
Data kept only as long as needed
Personal details of guests who booked without an account are removed automatically after a period of inactivity.
Questions
Security and privacy FAQ
Where is my salon’s data stored?
The TrueStyleAI platform runs on Microsoft Azure in the Australia East region, and all traffic is encrypted over HTTPS.
Does TrueStyleAI see my customers’ card details?
No. Deposits, fees and QR payments are processed by Stripe and paid straight into your own Stripe account. Card details never touch TrueStyleAI’s servers.
Who can see customer photos?
Photos are used for the customer’s previews and visit history and stay private to your salon. Before-and-afters are only shared when the customer agrees.
How do you stop fake bookings?
Public booking uses a human check, rate limits, daily caps and email confirmation.
How can a customer ask for their data to be removed?
The Privacy Statement explains how to request access to or deletion of personal information. Details of guests who booked without an account are removed automatically after a period of inactivity.
Questions?
Read our Privacy Statement and Terms of Use, or contact us — we’re happy to answer security questions from your team.